When we picture a security guard, we tend to visualize a brawny authority figure that can be a little intimidating to even approach at first. They’re here to keep us safe after all, as well as make sure any would-be bad guys don’t create a scene. As a business owner, you most likely sought out Orlando security services for that extra deterrent from would-be troublemakers. But are you making the most of these hired services? Security guards can be an incredible tool in providing outstanding customer service. The success of a business is measured by the customer service it provides. This is where hired security comes in as they can help provide that extra boost in satisfaction to ensure customers enjoyed their visit. Here are a few different ways Central Florida security guards can improve customer service for your business.
Whether you operate an office or a store, having a security guard at the front of the store can be incredibly beneficial in welcoming clients and customers. Having a friendly face as the first and last person your customer interacts with can change the overall impression of your business. It demonstrates to guests that the safety of your employees and customers is important to you. It also goes to show that your business values customer interaction, regardless of whether they purchase anything. Having a pleasant interaction stands out to customers, it will be something they remember about your store and will mention to friends and family.
A security guard at the entrance to a store is also a great way to deter thieves, as they are unable to just slip in and out of the store unnoticed. By stationing security guards at the front of the store greeting customers, troublemakers will have to think twice before even entering your business.
As a business, it is paramount that you provide your customers with respect and civility. Through the common courtesy offered by an Orlando security guard, a standard guest interaction can become a positive one, giving that needed boost for customer service. Customers can feel confident of their safety and comfort while in your store because they know there’s someone they can turn to for help, whether that help is deterring would-be shoplifters or assisting customers back to their vehicles at night. Providing common courtesy is something security guards excel at as they are trained in understanding social situations, striving to help others in any circumstance.
Provide Peace of Mind
Moving into a new community or apartment complex can be filled with anxieties, especially if you are new to the area. With residential security guards in Central Florida, new residents can have peace of mind in knowing they moved to a safe area where someone will be there to assist them if needed. Through providing that amenity to renters and homeowners alike, you have increased the value as well as strengthened the reputation of your community. This choice will be reflected in customer reviews and referrals, both publicly through online forums and in private with their peers.
This peace of mind benefit also applies to other forms of businesses as customers such as offices, warehouses and stores, as visitors will have peace of mind knowing someone will be there to respond in an emergency. As the owner you will also gain this peace of mind, as your investments and assets will be looked after even while you are not physically there. All of this ensures that your customers are receiving the best service possible.
These are just a few ways your business can get an extra boost in customer service through hiring Orlando security guards. Safety is everyone’s number one priority, and how you as a business value security is what customers will remember most about you. If they didn’t feel like the environment was a welcoming and safe one, chances are they will not be a recurring customer. Show your clients that you value them by providing a trained security guard at your business location.