Here at Apex Security, we really care deeply about our clients and we always strive to exceed expectations and provide the highest level of service you’ll find anywhere in the country for security officer and patrol services.
However, there’s no such thing as perfection and communication breakdowns can occur and mistakes can happen in any service industry. In many cases we’ve worked with clients for so many years that they’ve forgotten what we’re constantly doing behind the scenes to ensure great service.
Recently, the top brass of one such client that we’ve had a great relationship with for many years was upset about a number of small issues and so we set up a meeting. After addressing all of their concerns and demonstrating all of the attention to detail our team was performing they realized they had actually missed reading recommendations and reports we’d been sending and sometimes failed to report issues back to us to fix.
At the end of the meeting a renewed level of communication was set in place and ultimately the client contracted us for more hours every week to accommodate the growing community needs. Talk about turning lemons into lemonade!
This is the way we do business and we want to do business with you. Pick up the phone and call today to find out why locally-owned and operated is better. Find out why Apex is the Pinnacle of Reliability.